Privacy Policy
Norcan Games Ltd. (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of our customers, backers, and visitors. This Privacy Policy explains how we collect, use, disclose, and protect your information in accordance with Ontario privacy laws and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Information We Collect
We collect only the information necessary to provide our products, services, and communications. This may include:
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Personal Information: Name, email address, shipping address, and payment details when you make a purchase or pledge support.
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Communications Data: Information you provide when you contact us, subscribe to updates, or complete forms on our website.
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Usage Data: Anonymous information such as your browser type, device, IP address, and pages visited to improve our site and user experience.
We do not collect or store sensitive personal information (e.g., government ID numbers, health data).
2. How We Use Your Information
We use your information for the following purposes:
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To process and fulfill orders or Kickstarter rewards.
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To communicate with you about your purchases, pledges, or inquiries.
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To send updates, newsletters, or promotional materials (only if you have opted in).
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To improve our website, products, and customer experience.
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To comply with legal obligations or resolve disputes.
We will never sell or rent your information to third parties.
3. Consent
By providing personal information, you consent to our collection, use, and disclosure of that information as described in this Policy.
You may withdraw your consent at any time by contacting us at norcangames@gmail.com. Please note that withdrawing consent may limit our ability to provide certain services (e.g., order fulfillment).
4. Disclosure of Information
We may share information only with trusted third parties who assist us in operating our business, such as:
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Payment processors
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Shipping and fulfillment providers
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Email or website hosting services
These third parties are bound by confidentiality and data protection obligations consistent with this Policy and Canadian privacy law.
We may also disclose information if required by law, court order, or government request.
5. Data Storage and Security
Your information is stored securely on servers located in Canada. We use administrative, technical, and physical safeguards to protect data against loss, theft, unauthorized access, or disclosure.
Only authorized personnel have access to personal information, and we retain data only as long as necessary for the purposes stated above or as required by law.
6. Your Rights
You have the right to:
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Access the personal information we hold about you.
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Request correction of inaccurate or incomplete data.
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Withdraw consent for the use of your data.
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Request deletion of your personal information (where legally permitted).
To exercise these rights, contact us at norcangames@gmail.com. We will respond to all requests within a reasonable time frame as required by PIPEDA.
7. Cookies and Analytics
Our website may use cookies or analytics tools to understand site traffic and improve performance. You can adjust your browser settings to refuse cookies, but some site features may not function properly without them.
8. Links to Other Sites
Our website or Kickstarter page may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies when visiting them.
9. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last Updated” date.
10. Contact Us
If you have questions, concerns, or requests about this Privacy Policy or how your data is handled, please contact us at:
norcangames@gmail.com
Norcan Games Ltd.
Ottawa, Ontario, Canada